FAQ from ZOYO Travel

ZOYO Travel is a DMC (destination management company) that provides all your local travel needs in only one company. This means, we are capable of organizing your whole travel program in the Netherlands or Belgium. This means, you don’t need to work with different suppliers, payments and contact persons. We make sure the services are perfectly blended in one itinerary and maybe most important: we keep control.

• Local incentives
• Private tours
• Congress and event services

• Airport transfers and fast-track services
• Local transportation (coach and taxi services)
• Tours and excursions
• Local workshops and ticket services
• Private guides
• Hotel bookings
• Restaurant reservations
• Congress and event services (shuttles, staff, gala dinners)

Our operational office team speaks the following languages: English, Portuguese, Spanish and Dutch.

We operate on Netherlands, Belgium and Luxembourg grounds.

Our clients are corporates, (international) event agencies, travel agencies and (independent) travel advisors.

We offer many local incentives that really indulge with the destination. Think of 2-3 day programs that really gives you a deep dive into the destination and enjoying great places in town or what to think about our private tours. We offer many private tours (for groups and FIT) that can be fully customized to your wishes.

We don’t have standard packages, but on our website you can find the ‘tour’ ideas and concepts. Here we have put some inspiration regarding touring experiences. Together with your initial ideas, we can make a personalized quote for you.

Of course, we totally understand that finding the right places could be difficult as time is in most cases limited. If you can share with us more about the visitors/group such as average age, background, specific interest (art, history, gastronomy, special interest). In that case we start with some first rough ideas to see if something would suit your demands and group wishes and we take it from here.

Of course, we book for our client mostly full packages (combinations of services) but if you want to book only a walking tour or a coach services we are happy to assist you.

Yes, we have an impressive network in town which also gives some additional perks. This means, we can arrange exclusive access to certain museums (before- or after opening) and many other local VIP experiences. For these type of requests, we created a unique VIP label: www.zoyo-luxury.com

We are highly specialized in special interest groups and accommodate many of them year round. Think of groups that have the following interest: history, war (WW1/WW2), gardens, castles, flowers, beer and liquor, gastronomy and many more.

Yes, as Amsterdam and Rotterdam are famous cruise destinations we provide services for many cruise groups. For instance pre- and post-cruise packages but also shore excursions (so you don’t need to use the cruise provider for the tours, and keep your program unique and private for your group of cruise guests). In most cases, our programs are more authentic, fully adjusted to your needs (and mostly, better priced).

Many of our client have a congress or meetings in Amsterdam. We can tailor around your congress a nice leisure program that makes sure you don’t miss out on the highlights in town, respecting your available time and wishes. Consider that we can also assist you with the business visit, what to think about a drinks and bite canal cruise with your relations after the congress or event?

Yes, we provide many event related services, think of event transportation, congress shuttles, cocktail hours, networking events (or for example a networking canal cruise), restaurant reservations, gala dinners and event related staff.

Yes, we provide staff on site. This means for incentives (depending on the size) a dedicated event manager and for event related services we can add supporting staff (such as welcome desk, hostess etc)

Yes, we book many airport transfers and local transportation for our clients. This could be a single transfer (point A to B), a (multi) day day rental or event or congress services.

• Mercedes E class (max 2 passengers)
• Mercedes V class (max 7 passengers)
• Mini-coach Mercedes Sprinter (max 11-22 passengers)
• Midi-coach (25-31 passengers)
• Regular coach (35-60 passengers)
• Double decks coach (78-91 passengers)
• VIP coaches, perfect for boards, meetings & more entertainment if required.

We are highly specialized in congress and event services, this means that if you need to transfer many persons (+250) at the same time, our experience can come in very useful. We provide logistics for many big events and venues that count on our experience.

• • Date of the services
  • Program you have in mind
  • Timings (if not known, approx.)
  • Number of persons
  • Other important details (luggage, flight information etc)
  • After we received your details, you receive in most cases within 24 hrs a quote

Yes, we provide venue sourcing and event management. Feel free to contact our team for inquiries (in that case, we prefer first to schedule a short meeting to understand your project and preferences).

No, we are ‘offline’ event focussed but not focusing on hybrid or virtual event solutions.

Yes, we can book a wide range of artists and speakers for your event.

Yes, we are well-known for our impressive and exclusive gala dinner options. Contact our team for more information.

Yes, we are specialized in event transportation. This means, effective transport of attendees before-, during or after your event. Think of event shuttles, hotel shuttles, airport transfers and many more.

Yes, our team is 24/7 available during your program or event. This means, that besides we share all contact details for the involved suppliers, you will also receive a dedicated support number in case of any assistance needed.

You will receive 2-3 days before the services a full overview of the booked services including all important contact details.

We request you to send all important information at least 7 days to your travel advisor. So we have sufficient time to share this with suppliers.

This depends on the request. Normally, we price per day (total) but this depends on the actual request. If you have some preferences in terms of method of pricing, let us know in advance.

We require a deposit of 30 % upon confirmation and a final payment of 70 % latest 30 days prior the services take place (note, payments terms could change if a hotel reservation is part of the booking, this will be clearly mentioned)

At ZOYO Travel, we understand that travel plans can change — and we aim to handle such situations with transparency and care. Cancellations or amendments can only be made by the client during our regular office hours and must always be submitted in writing by an authorized person via email. Once we receive your request, we will confirm it in writing within 36 hours. If you do not receive our confirmation, please consider your cancellation or amendment as not received.
Please note that specific cancellation terms are always stated in your contract or group confirmation. As a general guideline, the following conditions apply:
Up to 30 days before arrival: 30% cancellation fee
Between 30 and 15 days before arrival: 50% cancellation fee
14 days or less before arrival: 100% cancellation fee
For programs that include non-refundable services - such as attraction tickets or special venue bookings - these costs remain fully non-refundable.
We kindly remind clients that any changes or cancellations made directly with suppliers do not alter the conditions agreed with ZOYO Travel.

We offer a flexible service, this means that we always try to accommodate last minute changes and preferences. However, we never guarantee last minute changes.

Yes, we offer pricing including taxes and fees (unless otherwise mentioned).

We accept bank transfer payment.

• Company-Institution name
• Address
• Registration number (if any)
• Tax number
• Purchase number: if applies

You can find our terms and conditions here.

No, we don’t provide a personal travel insurance. Make sure you (or the group) is well insured during your journeys just to be save.

Yes, we have a third party liability insurance. We can send a copy of preferrable.

We don’t provide invitation letters.

We don’t provide flight tickets. Please contact your airline.